Data deletion instructions

You can request deletion of your Volnify account or your data processed through Volnify.

Last updated: 9 October 2026

How do you submit a request?

1. Email info@volnify.com with Volnify data deletion request as the subject line.
2. Specify the relevant brand/store name, your account email address and the scope of the data you want deleted.
3. If you are a store customer, identify the store and share only the limited information needed to identify the transaction. Do not send unnecessary documents or message history.

We will not ask for your password, verification code, Meta access token or payment card details.

What happens after a request?

The team verifies that the request comes from the relevant person or an authorised account holder and assesses its scope. Authorisation may be verified with the connected brand if needed. You will be informed of the action to be taken, any records that must be retained, backup status and the outcome. Submitting a request does not trigger immediate or automatic deletion.

Which data does it cover?

A request may cover your Volnify account, contact/cart/order information imported from the store, or related WhatsApp records. Deletion in Volnify does not automatically delete original records in the brand's store system, records held by Meta or messages on the recipient's device.

Preventing re-import

An active store connection may import a source record again. Depending on the request, pausing the connection or correcting the source record is considered together with the relevant brand.

Disconnecting and deleting data are different actions

Revoking a connection affects new data flow; it does not automatically remove previously received records. Submit a separate deletion request for historical records. If you no longer wish to receive messages, also inform the relevant brand that you are withdrawing communication consent.